Returns & Exchanges
At The Derma Co, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a hassle-free return and exchange policy within 7 days of delivery for unused and unopened products.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange within the 7-day window.
Quality Check Verification
Upload clear images of the product, including the batch number and packaging, to help our team verify the condition of the items.
Secure Packaging
Once approved, pack the products in their original packaging with all tags and invoices intact to ensure they are protected during transit.
Reverse Pickup & Refund
Our courier partner will collect the package from your doorstep, and your refund will be processed to the original payment method after a successful warehouse inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing